“O!BANK” OJSC (“Halyk Bank Kyrgyzstan” OJSC)

Automation and Optimization Initiatives at OJSC “Halyk Bank Kyrgyzstan”:

• Loan Issuance Automation for the “Installment Goods” product

• Business Client Process Automation for legal entities

• Process Optimization for individual clients and sole proprietors

• POS (Merchant) Terminal Accounting Automation

• Contact Center Process Automation

• Client Identification

• Integration with Government Services

• Front Office Service Quality Assessment

• Operational Process Optimization

• • Optimization

    • Development and implementation of a partner portal for client identification within the BAAS project.

    • Creation of a partner portal for the “Installment Goods” product.

    Automation

    • Automation of legal entity service processes with the ability to retrieve client data from government sources.

    • Adaptation of client cards for individuals and sole proprietors.

    • Automation of tariff calculation processes and mass transaction generation for merchant operations (TSP) in Creatio through internal and external processes.

    • Automation of customer request handling in the contact center and front-office service evaluation processes.

• Successful implementation and enhancement of functionalities on the Creatio platform.
  Significant improvement in customer service quality through automation and digitalization of processes.
  Increased efficiency of internal business processes and reduction of operational costs.
  Enhanced competitiveness of the bank in Kyrgyzstan’s financial market.